SiteCatapult is a service built with you in mind. You have a website, you want to make it as good as it can possibly be, and we want to help you get there. In order to do that, there are things we must do on our end, and this refund policy ensures our ability to offer this important service at such a low price.
We understand that there are reasons for returning something after you’ve purchased it. Life throws you curveballs from time to time. That’s why, we give you one year to redeem any SiteCatapult evaluation purchases, before it becomes non-refundable.
During that time, before we receive your customer submission form, you can get a full refund, no questions asked. After one year however, you will no longer be eligible for a refund. You can still submit your form at any time and redeem your evaluation.
Once your customer submission form has been completed, we’ve begun the process of evaluating your site. At that time, you are no longer eligible for a refund.
Upon receipt of your evaluation, if you are not satisfied for any reason, we will handle your case on a case by case basis. If you have any questions, please don’t hesitate to call us at 1-888-740-7170.